Terms & Conditions
1.1. In this document, the following words shall have the following meanings:
1.2. “Customer” means any person who accesses and uses for our website;
1.3. “Overlooktiles.com.au” means Overlook Tiles Pty Ltd trading at 10-12 Fairford Road, Padstow NSW 2211;
2.1. This Terms and Conditions has defined as an information of the terms, rules and guidelines for the owner of Overlooktiles.com.au and customers to access and use website cautiously in order to use.
2.2. This Terms and Conditions (T&C) provide you with the requirements and acceptable behaviour to treat the website fairly and to preserve the website with satisfactory conditions.
2.3. Please be sure to read the following Terms and Conditions to access and use this site in order to the rights and orders of the site.
The rights of Overlooktiles.com.au include, but are not limited to, the following:
3.1. To satisfy a regulation, law, or government request, Overlooktiles.com.au may opt to monitor any of its services or any area of the site and disclose any content, records, or electronic communication necessary.
3.2. Overlooktiles.com.au does not accept any responsibility for screening, editing, policing, or monitoring such content.
If notification is received regarding alleged defamatory, damaging, infringing, illegal or offensive content, Overlooktiles.com.au reserves the right to investigate the claim and determine at their own discretion whether to remove or request that such content is removed from Overlooktiles.com.au.
3.3. Overlooktiles.com.au does not accept any responsibility for screening, editing, policing, or monitoring such content. If notification is received regarding alleged defamatory, damaging, infringing, illegal or offensive content, Overlooktiles.com.au reserves the right to investigate the claim and determine at their own discretion whether to remove or request that such content is removed from Overlooktiles.com.au.
3.4. Notwithstanding this, neither Overlooktiles.com.au, nor its merchants, providers, sponsors, and licensers, can guarantee prompt removal or editing of questionable content after it has been posted online. In harmony with this, neither Overlooktiles.com.au, nor any of its directors, agents, officers, employees, nor provider, sponsor, merchant, or licenser will be liable for any inaction or action regarding the communication, conduct, or content posted to Overlooktiles.com.au.
04. CUSTOMER’S OBLIGATIONS
To enable the overlooktiles.com.au to perform its obligations the customers shall:
4.1. Co-operate with the overlooktiles.com.au,
4.2. Provide overlooktiles.com.au with any information reasonably required by the overlooktiles.com.au,
4.3. Keep the overlooktiles.com.au notified of their correct name, postal address and any phone, fax or e-mail information* it may be collected by overlooktiles.com.au to maintain the customer’s information for further notifications for their ordered materials or other required items and the special advertisements,
4.4. Comply with such other requirements as agreed between the parties, and
4.5. Comply with all other statutory requirements – particularly in regards to data protection and confidentiality.
05. COLLECTION OF PERSONAL INFORMATION (OVERLOOKTILES.COM.AU’S OBLIGATIONS)
5.1. When you engage in certain activities on this website, such as requesting information, downloading information or other content, Overlooktiles.com.au may ask you to provide certain information about yourself or your Company by filling out and submitting an online form. This is completely optional for you to engage in or not.
5.2. If you elect to engage in these activities, Overlooktiles.com.au may ask that you provide us personal information, such as your name, contact details (including addresses, phone, fax and email), and other business-related identifying information to help us determine how we might be able to help you and your company.
5.3. Overlooktiles.com.au will only collect sufficient information necessary to enable us to comply with your request for information. Communications sent by the Overlooktiles.com.au website will be sent to appropriate Overlooktiles.com.au staff for action as needed.
06. OUR PRODUCTS
6.1. All images, descriptive matter, specifications and advertising of the products on our site are for illustrative purposes only.
6.2. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
6.3. Furthermore, due to the bespoke nature of some of our products, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary.
6.4. Please also note that tiles are created in batches and some shade variation may occur between batches.
6.5. Overlooktiles.com.au will take no responsibility for shade variation, which is inherent in all clay fired and stone products. NO responsibility will be taken for any minor variations between samples.
07. AVAILABILITY OF GOODS
7.1. All goods are subject to availability and if they are in stock in our warehouse, delivery will normally be made within 3-5 working days.
7.2. If our supplier or we are temporarily out of stock for any reason we will notify you of this situation and you should in these cases allow up to 14 working days for delivery. We will not, however, be responsible for compensating you for any other losses you may suffer if we are not able to supply the goods within these times.
7.3. Please kindly read and check the document in regards to the sample deliveries to Sydney Metro and Interstate Metro via https://overlooktiles.com.au/shipping-delivery/
08. RETURNS OF GOODS
8.1. Customer must inspect their order at the time of delivery and need to report any issues on an order such as incorrect item, damages or wrong amount of an order within 48 hours.
8.2. No returns are allowed after tiles have been installed.
8.3. The customer acknowledges that the title in all goods ordered, delivered or agreed to be sold remains with Overlook Tiles Pty Ltd and shall not pass until payment in full of the purchase price of such goods is made by the customer.
8.4. No returns will be accepted with regard to batch variation, crazing, or any other inherent characteristic of Klin fired products.
8.5. Credit will be given under the following conditions:
a) 30% handling fee will be applied,
b) Order purchased last 7 days,
c) Items are in resaleable condition; unopened original case,
d) Items must be of current stock and match in the shade to stock on hand, and
e) Customer needs to return the goods to the warehouse.
09. REPLACEMENT OF DAMAGED TILES
9.1. The Replacement would be allowed when the customer presents the proof of the damaged tiles by sending an email of the picture of the damaged tiles or bring them to the St Marys warehouse and our staff will inspect the condition.
9.2. Otherwise, Overlook Tiles Pty Ltd will not take any responsibility of the replacement on the damaged tiles. The customer may pick up the replacement tiles from the St Marys warehouse or if the customer wants to be delivered, the delivery charge will incur.
10.1. Overlook Tiles Pty Ltd must submit an invoice of the goods for the customers to remit and pay the total in together with GST (Goods and Services Tax) *.
10.2. Goods and Service Tax is a broad-based tax of 10% on the total amount of the goods and items that have been purchased in Australia. Tiles and other bathware and accessories products are under all the same conditions as well.
10.3. Overlook Tiles Pty Ltd only accepts the payment in cash, credit card (excluding American Express) Bank Transfer or by any other method of payment specified by Overlook Tiles Pty Ltd
10.4. Overlook Tiles Pty Ltd may charge each different interest fee for the credit card payment method depends on the types of credit card. Please confirm with the sales manager or accountant prior to the purchase or proceed the payment.
Overlooktiles.com.au does not provide warranties of any kind but is on an “as is” and “as available” basis.
11.1. Warranties are neither implied nor directly expressed. This includes, among other things, warranties regarding title, or implied warranties regarding merchantability of a product or its fitness for another purpose.
No written or orally conveyed information given by Overlooktiles.com.au, its officers, agents, employees, directors, third-party content providers, merchants, sponsors, licensers, nor its affiliates or the like shall constitute a warranty, neither should you rely on such information.
11.2. At no time shall Overlooktiles.com.au or any party involved in distributing, creating or producing Overlooktiles.com.au be held liable for any damages whether direct, indirect, or special that is a result of the use or inability to use Overlooktiles.com.au.
11.3. This includes damage caused by viewer reliance upon information obtained from Overlooktiles.com.au, or due to mistakes, deleted files or emails. This also includes damage due to interruptions, omissions, operational delays, performance failures, acts of God, theft, communications failure, destruction, or unauthorized access to Overlooktiles.com.au’s records, programs, or services.
11.4. By use of this site, you acknowledge that this paragraph applies to all content, services and merchandise available via Overlooktiles.com.au. However, in states that do not allow for the limitation or exclusion of liability for either consequential or incidental damages, liability will be limited to the fullest extent the law permits.
11.5. The information on this site may contain typographical errors or technical inaccuracies or may be updated or changed without advance notice. At any time, and without notice, Overlooktiles.com.au may change or improve the product or programs mentioned in this information.
11.6. Overlooktiles.com.au does not wish to obtain proprietary or confidential information via our website or email addresses. Therefore, please note that any information or material sent to Overlooktiles.com.au or its related email addresses, services, or sites will be considered NON-confidential.
11.7. Overlooktiles.com.au does not represent any other site which may be accessed via our site. Any site accessed that is not Overlooktiles.com.au is independent and Overlooktiles.com.au is not responsible for the content of that site. Moreover, links provided for non-Overlooktiles.com.au sites do not in any way imply that Overlooktiles.com.au guarantees or endorses the site or accepts any responsibility for the consequences of using the site.
12. THIRD PARTY CONTENT
12.1. Overlooktiles.com.au does not accept responsibility for editorial content provided on third-party sites. All information, offers, services, statements, advice, or opinions expressed by third parties including providers, licensors, sponsors, merchants or other users belong to the author or distributor themselves and not Overlooktiles.com.au nor any of its affiliates, officers, employees, or directors.
12.2. In addition, the accuracy, completeness, usefulness, merchantability or fitness for a particular purpose is not guaranteed by any third party, provider, sponsor, merchant, licenser, or other users of Overlooktiles.com.au. Often, the content available through Overlooktiles.com.au contains the views, judgments, and opinions of the provider, licenser, sponsor, merchant or user, not contracted by Overlooktiles.com.au.
12.3. Overlooktiles.com.au does not accept responsibility for nor endorse any opinion, statement, advice made on Overlooktiles.com.au other than those given by authorized Overlooktiles.com.au employees. At no time shall Overlooktiles.com.au or its affiliates, officers, directors, agents, or employees be liable for any damage or loss due to a user’s relying upon information obtained through Overlooktiles.com.au.
12.4. The user has the responsibility to weigh up and evaluate any information, advice, or other content available through Overlooktiles.com.au.
Overlook Tiles - Factory Outlet
10-12 Fairford Rd, Padstow NSW 2211
Phone: (02) 9709 3244